REFUND & CANCELLATION POLICY
Byteclass Institute Of Management And Technology (“BIMT”, “Institute”, “we”, “us” or “our”) provides training and educational programs through zepsol.com. By enrolling in any course, the candidate acknowledges and agrees to this Refund & Cancellation Policy.
1. Registration Fee
A course-specific registration fee is payable by the candidate at the time of enrollment.
The registration fee is charged towards the administrative, enrollment-processing and pre-course services undertaken by the Institute in connection with the candidate’s enrollment and is non-refundable once such enrollment-related services have been undertaken, subject to this Refund & Cancellation Policy.
The registration fee represents the administrative and enrollment costs incurred by the Institute in processing and facilitating the candidate’s enrollment and is therefore non-refundable once enrollment is completed, subject to the provisions of this Refund & Cancellation Policy.
Course-wise Registration Fee
| Course | Registration Fee |
|---|---|
| Master Typing, Excel & Start Freelancing – Earn From Home | ₹6,000 |
| Certification Program in Recruitment Executive-HR | ₹6,000 |
| Professional Certification Program in Retail Banking (PCPRB) | ₹10,000 |
The applicable registration fee shall be disclosed to the candidate before or at the time of enrollment and shall be separately reflected in the applicable invoice.
The Institute may revise the registration fee for future enrollments. The registration fee applicable to an enrollment shall be the fee communicated to the candidate at the time of enrollment.
2. Refund Eligibility
A candidate may request cancellation before the commencement of the chosen batch, subject to the applicable cancellation period and conditions set out below.
The candidate must not have accessed, used, downloaded or otherwise availed any part of the course content, including but not limited to:
- Video lectures;
- Assignments;
- Quizzes;
- Downloadable resources;
- Study materials; or
- Other course-related content.
The candidate must also not have attended any live or recorded training session.
For the purpose of this Policy, the date and time of enrollment shall be the date and time recorded in the Institute’s enrollment/payment records, and the batch commencement time shall be the scheduled date and time communicated to the candidate. The date and time of receipt of the cancellation/refund request by the Institute at support@zepsol.com shall be used to determine the applicable cancellation period.
Partial Payment: Where a candidate has paid only part of the total course/training fee, any refund, if otherwise eligible under this Refund & Cancellation Policy, shall be calculated on the amount actually received by the Institute after deduction of the applicable registration fee. Where the amount actually received is equal to or greater than the applicable registration fee, the amount remaining after deduction of the registration fee shall be treated as the course/training fee paid and shall be subject to the applicable refund provisions of this Policy. Where the amount actually received is less than the applicable registration fee, the entire amount received shall be treated as towards registration and enrollment charges and shall be non-refundable. No refund shall exceed the amount actually received by the Institute, and no refund shall be payable in respect of any unpaid or outstanding amount.
Refunds shall be governed by the following:
| Cancellation | Refund |
|---|---|
| Within 24 hours of enrollment AND at least 24 hours before batch commencement | 100% of the amount paid, less the applicable registration fee |
| After 24 hours of enrollment AND at least 24 hours before batch commencement | 50% of the amount remaining after deduction of the applicable registration fee |
| Less than 24 hours before batch commencement, after batch commencement, or after accessing/attending any course content or session | No refund |
For clarity:
First category:
Refund = Amount Paid − Applicable Registration Fee
Second category:
Refund = 50% × (Amount Paid − Applicable Registration Fee)
IMPORTANT: Once the candidate has accessed any course material or attended even a single live or recorded class/session, no refund will be provided under any circumstances, subject to applicable law.
3. No Refund After Course Access or Attendance
Notwithstanding anything contained above, once the candidate has accessed, downloaded, used or otherwise availed any course content or training material, or has attended any live or recorded training session, the candidate shall not be eligible for any refund.
The applicable registration fee shall remain non-refundable.
4. Non-Transferable Enrollment
Enrollment and course access are personal to the enrolled candidate and are non-transferable.
A candidate may not transfer, assign, sell, share or otherwise permit any other person to use the candidate’s enrollment, course access, training materials, study materials, or other course-related benefits.
Any unauthorized transfer, sharing or use of the enrollment or course access by another person may result in cancellation of the enrollment and withdrawal of course access, without any refund, subject to applicable law.
5. Termination or Suspension Due to Misconduct
A candidate is required to maintain professional, respectful and appropriate conduct towards the Institute, its trainers, employees, representatives, support staff and other candidates.
The use of abusive, threatening, vulgar, insulting, defamatory, harassing or offensive language, personal attacks, intimidation, threats, harassment or repeated inappropriate conduct may constitute a violation of the Terms and Conditions.
Where the Institute reasonably determines that a candidate has engaged in serious or repeated misconduct or has materially violated the Terms and Conditions, the Institute may issue a warning, suspend the candidate’s participation, restrict access to the training programme or terminate the candidate’s enrollment and access to the course.
Where a candidate’s enrollment is terminated due to serious or material misconduct or violation of the Terms and Conditions, no refund shall be payable for any course or training services already provided, attended, scheduled, made available or otherwise committed by the Institute.
6. How to Initiate a Refund
All refund requests must be initiated by sending an email to:
The refund request must contain sufficient details to identify the candidate and enrollment, including the candidate’s name, registered contact details, course details and payment details.
The date and time of receipt of the refund request at support@zepsol.com shall be considered for determining the applicable cancellation and refund period.
The Institute may require additional information or documents, including bank account details and a cancelled cheque or other appropriate account-verification document, before processing the refund.
7. Refund Processing
Eligible refunds shall be processed within 30 working days from receipt and verification of the refund request and all required information and documents.
The refund shall be calculated strictly in accordance with the applicable refund category specified in this Policy.
8. Cancellation or Termination by the Institute
The Institute may cancel a course or batch before its commencement for reasons attributable to the Institute. In such a case, the candidate shall be entitled to a 100% refund of the amount actually paid, including the applicable registration fee, subject to applicable law.
However, where a candidate’s enrollment or access is suspended or terminated due to misconduct, violation of the Terms & Conditions, misuse of the platform or course content, abusive or threatening behaviour, harassment, intimidation, fraud, unlawful activity or any other material violation of the applicable Terms & Conditions, such termination shall not be treated as cancellation of the course by the Institute.
In such cases, no refund shall be payable for any training, services, access or facilities already provided, attended, scheduled, made available or otherwise committed by the Institute, subject to applicable law and the Refund & Cancellation Policy applicable to the candidate’s enrollment.
The Institute may also restrict or permanently terminate the candidate’s access to the course, training sessions and related services in accordance with the Terms & Conditions.
This provision is in addition to and does not limit the Institute’s rights under the Terms & Conditions or any other applicable policy.
9. Placement Disclaimer
The Institute may provide placement assistance to eligible candidates; however, such assistance does not constitute a guarantee of employment, recruitment, salary, designation, or placement with any particular employer.
Placement outcomes depend on multiple factors beyond the Institute’s control, including the candidate’s qualifications, skills, attendance, performance, interview performance, employer requirements, availability of vacancies, and prevailing market conditions.
Failure to secure employment after completion of the course shall not entitle the candidate to any refund or compensation.
10. Candidate Acknowledgement
By completing enrollment and making payment, the candidate confirms and acknowledges that:
- the applicable course fee and registration fee have been disclosed;
- the registration fee is non-refundable;
- the candidate has read and understood the applicable cancellation and refund terms;
- the candidate understands that accessing course content or attending any live or recorded session may make the candidate ineligible for a refund;
- the candidate understands and acknowledges that no part of the course fee, registration fee or any other amount paid to the Institute constitutes payment for securing or purchasing a job, employment, recruitment, salary, designation or guaranteed placement; the amounts paid are solely towards the training, educational and related services provided by the Institute.
- any refund shall be calculated in accordance with this Policy.
The Refund & Cancellation Policy applicable on the date of enrollment shall govern the candidate’s enrollment.
11. Policy Updates
The Institute reserves the right to modify or update this Refund & Cancellation Policy for future enrollments.
Any revised Policy shall be published on zepsol.com and shall not affect enrollments already completed, unless otherwise required by applicable law.
Contact
Byteclass Institute Of Management And Technology
Refund Requests: support@zepsol.com
Website: zepsol.com